Resolved after 6 hours 36 minutes, affecting Voice Analytics, on September 27, 2024.
Service is running normally again. It might take 1-2 hours to get all data uploaded to the system. No new outages are expected.
Affected components
Update timeline
- investigating Sep 27, 2024, 08:02 AM UTC
Dear Customer, Enreach is investigating possible issues in Voice Analytics Service. Some reports are currently missing the latest data. We'll update additional information as soon as we know more about the incident.
- investigating Sep 27, 2024, 10:52 AM UTC
We have to restart some Analytics services to fix the issue. This will cause approx. 10 min outage to Voice Analytics. We'll restart services now (13:52 EEST).
- identified Sep 27, 2024, 11:26 AM UTC
Analytics has been up and running now from 14:06 EEST. Service situation is now stable. We still have to manually run jobs to update missing data to all reports. This will take a while.
- monitoring Sep 27, 2024, 11:57 AM UTC
Service is running normally again. It might take 1-2 hours to get all data uploaded to the system. No new outages are expected.
- resolved Sep 27, 2024, 02:39 PM UTC
This incident has been resolved.
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