Resolved after 7 hours 23 minutes, affecting Core services, on January 17, 2025.
A fix has been implemented and we are monitoring the results. There still might be some delay with processing transcriptions, but the situation will get better over time, when queued transcriptions have been processed.
Affected components
Update timeline
- investigating Jan 17, 2025, 09:54 AM UTC
Dear Customer, Enreach is investigating potential problems in post-call transcript processing. Transcripts might be missing or processing is delayed. We'll update additional information as soon as we know more about the incident.
- identified Jan 17, 2025, 10:16 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 17, 2025, 03:55 PM UTC
A fix has been implemented and we are monitoring the results. There still might be some delay with processing transcriptions, but the situation will get better over time, when queued transcriptions have been processed.
- resolved Jan 17, 2025, 05:18 PM UTC
This incident has been resolved.
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