Resolved after 8 days 3 hours, affecting Voice Analytics, on April 8, 2025.
Missing data exports will be provided today.
Affected components
Voice Analytics
Update timeline
- investigating Apr 08, 2025, 05:01 AM UTC
Dear Customer, Enreach is investigating possible problem in part of Voice Analytics / Voice Data services. We'll update additional information as soon as we know more about the incident.
- identified Apr 08, 2025, 06:23 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 08, 2025, 09:19 AM UTC
A fix has been implemented and we are monitoring the results.
- identified Apr 09, 2025, 12:22 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 11, 2025, 08:39 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 11, 2025, 08:42 AM UTC
Missing data exports will be provided today.
- resolved Apr 16, 2025, 08:42 AM UTC
This incident has been resolved.
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