Some Users Receiving Bad Request Error

Update timeline

1. identified Oct 22, 2026, 05:39 PM UTC

   This issue is only affecting users trying to access an instance that is not based in their home region, i.e. US based accessing EU1 for example. A temporary workaround is to access app.energysys.com/instanceid: http://app.energysys.com/instanceid - replace instanceid with the id you need to access outside of your home region.

2. identified Oct 22, 2026, 05:43 PM UTC

   This issue is only affecting users trying to access an instance that is not based in their home region, i.e. US based accessing EU1 for example. A temporary workaround is to access app.energysys.com/instanceid: http://app.energysys.com/instanceid - replace instanceid with the id you need to access outside of your home region.

3. identified Oct 22, 2026, 06:15 PM UTC

   We have identified the cause of the issue and are working on a fix. We will provide a further update within 30 minutes, or sooner if more information becomes available.

4. resolved Oct 22, 2026, 06:17 PM UTC

   This issue has been resolved and normal service has been restored. We will continue to monitor the service to ensure it remains stable. If you experience any further issues, please raise a support ticket and we will investigate.