Endicia incident

Login Issues

Resolved after 55 minutes, affecting Endicia Online (Printing postage using a Web Browser) and Endicia Downloadable (Print postage using our Windows application) and 1 more, on July 19, 2024.

resolved Jul 19, 2024, 09:21 AM UTC

Endicia Engineers have resolved the log in issue. We apologize for the inconvenience and thank you for your patience. If you are still having issues, please contact us.

Started
Jul 19, 2024, 08:25 AM UTC
Resolved
Jul 19, 2024, 09:21 AM UTC
Duration
55m
Detected by Pingoru
Jul 19, 2024, 08:25 AM UTC

Affected components

Endicia Online (Printing postage using a Web Browser)Endicia Downloadable (Print postage using our Windows application)Endicia DAZzle (Print postage with downloadable software for the PC)Endicia for Mac (Print postage with downloadable software for Mac)Endicia API (Endicia Label Server)Endicia Reporting Tools (Postage History, Refunds, SCAN Forms)

Update timeline

  1. investigating Jul 19, 2024, 08:25 AM UTC

    Our Engineers have identified an issue that may affect some of our customers' ability to login into their Endicia account. We are working to quickly resolve this issue and will provide an update when it is available. We apologize for the inconvenience.

  2. resolved Jul 19, 2024, 09:21 AM UTC

    Endicia Engineers have resolved the log in issue. We apologize for the inconvenience and thank you for your patience. If you are still having issues, please contact us.

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