EMnify experienced a minor incident on May 21, 2025 affecting Network Connectivity - Middle East & Africa, lasting 9h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 21, 2025, 09:19 PM UTC
Dear emnify customer, We are currently investigating a service degradation affecting Orange Senegal. Devices attempting to connect to this network may experience issues. We will provide an update shortly.
- identified May 21, 2025, 09:27 PM UTC
We can confirm ongoing connectivity issues (2G/3G/4G) with Orange Senegal, currently affecting devices roaming on this network. We have reached out to the operator and are awaiting the implementation of a fix.
- monitoring May 22, 2025, 05:38 AM UTC
The service with Orange Senegal has been restored, and devices have begun to recover connectivity. We will continue to monitor the situation closely.
- resolved May 22, 2025, 07:10 AM UTC
The incident has been resolved and the service is operational. In case you are still experiencing issues, please submit a request to our Customer Support team.