EMnify experienced a notice incident on May 29, 2025 affecting Network Connectivity - Central and South America & Caribbean, lasting 2h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Network Connectivity - Central and South America & Caribbean
Update timeline
- monitoring May 29, 2025, 06:05 AM UTC
Dear emnify customers, We monitored service degradation affecting 2G and 3G service with Tigo Colombia between 04:22 and 05:37 UTC today. As of writing, we can see that the traffic is starting to go back to normal while our tests are yielding successful results. We will closely monitor the situation. Kind regards, emnify Support Team
- resolved May 29, 2025, 08:26 AM UTC
The incident has been resolved. In case you are still experiencing issues with Tigo Colombia, please submit a request to our Customer Support team.