Ember IT Outage History

Ember IT had 3 outages in the last 2 years totaling 95h 36m of downtime, averaging 0.1 incidents per month.

There were 3 Ember IT outages since October 29, 2025 totaling 95h 36m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.emberit.com

Critical April 24, 2026

Client Ticketing Portal Outage

Detected by Pingoru: Apr 24, 2026, 02:52 PM UTC
Resolved: Apr 27, 2026, 03:15 PM UTC
Duration: 3d

Affected: Service Desk - Ticket Portal

Timeline · 2 updates

investigating Apr 24, 2026, 02:52 PM UTC

We are currently investigating an issue impacting the ticketing portal. Users may be unable to access the portal or submit/view tickets at this time. Our team is actively working to identify the root cause and restore service as quickly as possible. We will provide updates as more information becomes available.
resolved Apr 27, 2026, 03:15 PM UTC

This incident has been resolved.

Read the full incident report →

Major April 20, 2026

Ticketing System Outage

Detected by Pingoru: Apr 20, 2026, 03:33 PM UTC
Resolved: Apr 20, 2026, 05:35 PM UTC
Duration: 2h 1m

Affected: Service Desk - Ticketing SystemService Desk - Ticket Portal

Timeline · 2 updates

investigating Apr 20, 2026, 03:33 PM UTC

We are currently investigating reports of an outage affecting our ticketing system. In the meantime, for technical support, please contact us by phone at 1-866-EMBER-IT until the issue is resolved.
resolved Apr 20, 2026, 05:35 PM UTC

The issue impacting our ticketing system appears to be resolved at this time. We will continue to monitor for stability, but you may resume using the system as normal. If you experience any further issues, please contact us at 1-866-EMBER-IT.

Read the full incident report →

Critical October 29, 2025

Ticket Portal impacted by Azure latency. Some elements may be non-functioning.

Detected by Pingoru: Oct 29, 2025, 04:07 PM UTC
Resolved: Oct 30, 2025, 01:20 PM UTC
Duration: 21h 12m

Affected: Service Desk - Ticket Portal

Timeline · 3 updates

investigating Oct 29, 2025, 04:07 PM UTC

We are currently monitoring the issue.
identified Oct 29, 2025, 06:58 PM UTC

Microsoft has identified an issue impacting Azure services, which is currently preventing access to our client portal (help.emberit.com). Microsoft is actively mitigating the problem, but the portal remains unavailable at this time. There is currently no estimated time for full restoration. We’ll continue monitoring Microsoft’s updates and will update again once access is restored or a resolution timeframe is provided. If you need assistance during this time, please submit requests by emailing [email protected]. Clients with chat access can also reach us through the EMBER chat icon in Teams, if available.
resolved Oct 30, 2025, 01:20 PM UTC

Incident has been resolved. The service portal is fully operational.

Read the full incident report →