Ember IT experienced a critical incident on April 24, 2026 affecting Service Desk - Ticket Portal, lasting 3d. The incident has been resolved; the full update timeline is below.
Affected components
Service Desk - Ticket Portal
Update timeline
- investigating Apr 24, 2026, 02:52 PM UTC
We are currently investigating an issue impacting the ticketing portal. Users may be unable to access the portal or submit/view tickets at this time. Our team is actively working to identify the root cause and restore service as quickly as possible. We will provide updates as more information becomes available.
- resolved Apr 27, 2026, 03:15 PM UTC
This incident has been resolved.