Ember IT experienced a major incident on April 20, 2026 affecting Service Desk - Ticketing System and Service Desk - Ticket Portal, lasting 2h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Service Desk - Ticketing SystemService Desk - Ticket Portal
Update timeline
- investigating Apr 20, 2026, 03:33 PM UTC
We are currently investigating reports of an outage affecting our ticketing system. In the meantime, for technical support, please contact us by phone at 1-866-EMBER-IT until the issue is resolved.
- resolved Apr 20, 2026, 05:35 PM UTC
The issue impacting our ticketing system appears to be resolved at this time. We will continue to monitor for stability, but you may resume using the system as normal. If you experience any further issues, please contact us at 1-866-EMBER-IT.