Ember IT incident
Ticket Portal impacted by Azure latency. Some elements may be non-functioning.
Ember IT experienced a critical incident on October 29, 2025 affecting Service Desk - Ticket Portal, lasting 21h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 29, 2025, 04:07 PM UTC
We are currently monitoring the issue.
- identified Oct 29, 2025, 06:58 PM UTC
Microsoft has identified an issue impacting Azure services, which is currently preventing access to our client portal (help.emberit.com). Microsoft is actively mitigating the problem, but the portal remains unavailable at this time. There is currently no estimated time for full restoration. We’ll continue monitoring Microsoft’s updates and will update again once access is restored or a resolution timeframe is provided. If you need assistance during this time, please submit requests by emailing [email protected]. Clients with chat access can also reach us through the EMBER chat icon in Teams, if available.
- resolved Oct 30, 2025, 01:20 PM UTC
Incident has been resolved. The service portal is fully operational.