eloomi Outage History

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eloomi had 7 outages in the last 2 years totaling 159h 0m of downtime — averaging 0.3 incidents per month.

There were 7 eloomi outages since October 7, 2025 totaling 159h 0m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.eloomi.com

Notice October 6, 2026

Degraded Performance on US Platforms

Detected by Pingoru
Oct 06, 2026, 05:15 PM UTC
Resolved
Oct 06, 2026, 05:15 PM UTC
Duration
—
Affected: eloomi Infinite web application
Timeline · 1 update
  1. resolved Oct 07, 2026, 07:42 AM UTC

    We experienced a temporary service disruption affecting our US platforms. Our team took action to restore the affected services, and the platforms are now operating as expected. We are continuing to investigate the cause and are taking additional precautionary measures to help maintain service stability. We apologise for the disruption and any inconvenience this may have caused.

Read the full incident report →

Minor September 2, 2026

Video uploads failing across Infinite platforms

Detected by Pingoru
Sep 02, 2026, 12:25 PM UTC
Resolved
Sep 08, 2026, 11:34 AM UTC
Duration
5d 23h
Affected: eloomi Infinite web application
Timeline · 7 updates
  1. investigating Sep 02, 2026, 12:25 PM UTC

    We are currently investigating an issue affecting video uploads across Infinite platforms. Users may receive an error when attempting to upload video files to course content, preventing the upload from completing. Our team is actively investigating the issue and working to restore normal functionality as soon as possible. We apologise for any inconvenience caused and will provide further updates as they become available.

  2. identified Sep 02, 2026, 06:30 PM UTC

    The root cause of this behavior has been identified, and we are continuing to work with the video host to resolve this issue.

  3. identified Sep 03, 2026, 08:12 AM UTC

    We are continuing to partner with our video service provider to resolve this ASAP

  4. identified Sep 03, 2026, 04:09 PM UTC

    We recognize the impact this is having on our customers and will share another update as soon as we receive meaningful progress or a confirmed resolution from Vimeo.

  5. identified Sep 07, 2026, 11:07 AM UTC

    We continue to work directly with Vimeo to resolve this ASAP. In the meantime our Infrastructure team is continuing to optimize processes from our side to help resolve this as quickly as possible

  6. monitoring Sep 08, 2026, 07:51 AM UTC

    The issue impacting video uploads within Dayforce Learning has been mitigated and video upload functionality is currently operating as expected. Our teams have taken steps to restore functionality while we continue working with our third-party service provider on additional measures to ensure ongoing stability. We are actively monitoring the service and will continue to track video upload functionality closely. Customers who previously experienced the issue may now retry their video uploads. We appreciate everyone's patience while our teams worked to restore this functionality. We will provide further updates if there are any changes to the current status.

  7. resolved Sep 08, 2026, 11:34 AM UTC

    This incident has now been resolved. Video upload is working as expected

Read the full incident report →

Major July 7, 2026

Temporary Platform Access Disruption

Detected by Pingoru
Jul 07, 2026, 08:30 AM UTC
Resolved
Jul 07, 2026, 08:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 07, 2026, 08:54 AM UTC

    Between approximately 10:30 and 10:50 CEST, some users were unable to access the platform due to an unexpected service disruption. The issue has now been resolved, and access has been fully restored. We are continuing to monitor the platform to ensure everything remains stable. We apologise for the inconvenience and appreciate your patience while we worked to resolve the problem.

Read the full incident report →

Major December 5, 2025

Cloudflare Outage affecting eloomi instances

Detected by Pingoru
Dec 05, 2025, 09:00 AM UTC
Resolved
Dec 05, 2025, 10:10 AM UTC
Duration
1h 9m
Affected: eloomi Infinite web applicationeloomi People web applicationeloomi Infinite APIeloomi Infinite Mobile ApplicationSCORM playerSCORM player
Timeline · 3 updates
  1. investigating Dec 05, 2025, 09:00 AM UTC

    Our customers may be affected by a Cludflare outage that is affecting eloomi instances across multiple regions and products. We will continue to monitor and work closely with Cloudflare to ensure service is resumed ASAP

  2. monitoring Dec 05, 2025, 09:29 AM UTC

    Cloudflare has implemented a fix and eloomi environments are up and running again. We will continue to monitor this from our end to ensure optimal service availability

  3. resolved Dec 05, 2025, 12:05 PM UTC

    All systems are operational across all regions

Read the full incident report →

Minor October 13, 2025

Latency assigning learning to users

Detected by Pingoru
Oct 13, 2025, 07:30 AM UTC
Resolved
Oct 13, 2025, 07:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 13, 2025, 04:55 PM UTC

    The issue causing latency when assigning learning to newly added users has now been resolved. New users should now appear correctly and without delay in assignment lists.

Read the full incident report →

Minor October 9, 2025

Degraded Performance across eloomi

Detected by Pingoru
Oct 09, 2025, 03:00 AM UTC
Resolved
Oct 09, 2025, 05:41 PM UTC
Duration
14h 41m
Affected: eloomi Infinite web application
Timeline · 3 updates
  1. investigating Oct 09, 2025, 03:14 PM UTC

    We are currently experiencing degraded performance within the Learning Service. Users may experience slower load times, delays when accessing courses or launching training, or intermittent timeouts.

  2. identified Oct 09, 2025, 03:17 PM UTC

    The issue creating degraded performance has been identified and an optimization is being developed to resolve this challenge.

  3. resolved Oct 09, 2025, 05:41 PM UTC

    A patch has been deployed to address the degraded performance experienced within the Learning Service. We are continuing to monitor performance to ensure that response times remain within acceptable limits.

Read the full incident report →

Minor October 7, 2025

Latency experienced

Detected by Pingoru
Oct 07, 2025, 09:30 AM UTC
Resolved
Oct 07, 2025, 09:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 08, 2025, 07:53 AM UTC

    Some of our customers experienced Latency while accessing their Learning environments. Our team was able to identify the root cause and resolve this

Read the full incident report →