eloomi Outage History
eloomi is up right nowPingoru has recorded 50 incidents for eloomi: 4 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 143 of 720 (20%) |
| October 2026 | 1 | 0 of 509 (0%) |
Incidents, newest first
Notice October 6, 2026 Degraded Performance on US Platforms – eloomi Infinite web application
Started Oct 06, 2026, 05:15 PM UTC· resolved Oct 06, 2026, 05:15 PM UTC
- resolved Oct 07, 2026, 07:42 AM UTC
We experienced a temporary service disruption affecting our US platforms. Our team took action to restore the affected services, and the platforms are now operating as expected. We are continuing to investigate the cause and are taking additional precautionary measures to help maintain service stability. We apologise for the disruption and any inconvenience this may have caused.
Minor September 2, 2026 Video uploads failing across Infinite platforms 5d 23h eloomi Infinite web application
Started Sep 02, 2026, 12:25 PM UTC· resolved Sep 08, 2026, 11:34 AM UTC
- investigating Sep 02, 2026, 12:25 PM UTC
We are currently investigating an issue affecting video uploads across Infinite platforms. Users may receive an error when attempting to upload video files to course content, preventing the upload from completing. Our team is actively investigating the issue and working to restore normal functionality as soon as possible. We apologise for any inconvenience caused and will provide further updates as they become available.
- identified Sep 02, 2026, 06:30 PM UTC
The root cause of this behavior has been identified, and we are continuing to work with the video host to resolve this issue.
- identified Sep 03, 2026, 08:12 AM UTC
We are continuing to partner with our video service provider to resolve this ASAP
- identified Sep 03, 2026, 04:09 PM UTC
We recognize the impact this is having on our customers and will share another update as soon as we receive meaningful progress or a confirmed resolution from Vimeo.
- identified Sep 07, 2026, 11:07 AM UTC
We continue to work directly with Vimeo to resolve this ASAP. In the meantime our Infrastructure team is continuing to optimize processes from our side to help resolve this as quickly as possible
- monitoring Sep 08, 2026, 07:51 AM UTC
The issue impacting video uploads within Dayforce Learning has been mitigated and video upload functionality is currently operating as expected. Our teams have taken steps to restore functionality while we continue working with our third-party service provider on additional measures to ensure ongoing stability. We are actively monitoring the service and will continue to track video upload functionality closely. Customers who previously experienced the issue may now retry their video uploads. We appreciate everyone's patience while our teams worked to restore this functionality. We will provide further updates if there are any changes to the current status.
- resolved Sep 08, 2026, 11:34 AM UTC
This incident has now been resolved. Video upload is working as expected
Major July 7, 2026 Temporary Platform Access Disruption 20m
Started Jul 07, 2026, 08:30 AM UTC· resolved Jul 07, 2026, 08:50 AM UTC
- resolved Jul 07, 2026, 08:54 AM UTC
Between approximately 10:30 and 10:50 CEST, some users were unable to access the platform due to an unexpected service disruption. The issue has now been resolved, and access has been fully restored. We are continuing to monitor the platform to ensure everything remains stable. We apologise for the inconvenience and appreciate your patience while we worked to resolve the problem.
Major December 5, 2025 Cloudflare Outage affecting eloomi instances 1h 9m eloomi Infinite web application, eloomi People web application, eloomi Infinite API, eloomi Infinite Mobile Application and 2 more
Started Dec 05, 2025, 09:00 AM UTC· resolved Dec 05, 2025, 10:10 AM UTC
- investigating Dec 05, 2025, 09:00 AM UTC
Our customers may be affected by a Cludflare outage that is affecting eloomi instances across multiple regions and products. We will continue to monitor and work closely with Cloudflare to ensure service is resumed ASAP
- monitoring Dec 05, 2025, 09:29 AM UTC
Cloudflare has implemented a fix and eloomi environments are up and running again. We will continue to monitor this from our end to ensure optimal service availability
- resolved Dec 05, 2025, 12:05 PM UTC
All systems are operational across all regions
Minor October 13, 2025 Latency assigning learning to users –
Started Oct 13, 2025, 07:30 AM UTC· resolved Oct 13, 2025, 07:30 AM UTC
- resolved Oct 13, 2025, 04:55 PM UTC
The issue causing latency when assigning learning to newly added users has now been resolved. New users should now appear correctly and without delay in assignment lists.
Minor October 9, 2025 Degraded Performance across eloomi 14h 41m eloomi Infinite web application
Started Oct 09, 2025, 03:00 AM UTC· resolved Oct 09, 2025, 05:41 PM UTC
- investigating Oct 09, 2025, 03:14 PM UTC
We are currently experiencing degraded performance within the Learning Service. Users may experience slower load times, delays when accessing courses or launching training, or intermittent timeouts.
- identified Oct 09, 2025, 03:17 PM UTC
The issue creating degraded performance has been identified and an optimization is being developed to resolve this challenge.
- resolved Oct 09, 2025, 05:41 PM UTC
A patch has been deployed to address the degraded performance experienced within the Learning Service. We are continuing to monitor performance to ensure that response times remain within acceptable limits.
Minor October 7, 2025 Latency experienced –
Started Oct 07, 2025, 09:30 AM UTC· resolved Oct 07, 2025, 09:30 AM UTC
- resolved Oct 08, 2025, 07:53 AM UTC
Some of our customers experienced Latency while accessing their Learning environments. Our team was able to identify the root cause and resolve this
Major September 10, 2025 Incident Update - Latency Resolved 30m
Started Sep 10, 2025, 08:00 PM UTC· resolved Sep 10, 2025, 08:30 PM UTC
- resolved Sep 11, 2025, 09:47 AM UTC
Between 22:05 and 22:30 CEST on September 10th, some users experienced latency on the eloomi platform due to database performance issues. The issue has been resolved by scaling and optimizing the database, and the platform is now operating normally. We will continue monitoring closely to ensure stability.
Minor June 12, 2025 Platform Slowness 42m eloomi People web application
Started Jun 12, 2025, 08:13 PM UTC· resolved Jun 12, 2025, 08:55 PM UTC
- investigating Jun 12, 2025, 08:13 PM UTC
Some customers may experience slow speeds or inaccessibility on their platforms. Our engineers are working hard to resolve the issue. We will send updates as the issue progresses.
- investigating Jun 12, 2025, 08:13 PM UTC
We are continuing to investigate this issue.
- resolved Jun 12, 2025, 08:55 PM UTC
This incident has been resolved.
Major May 16, 2025 Users unable to access Courses - Receiving an unexpected error 2h 42m eloomi Infinite web application, eloomi Infinite Mobile Application, SCORM player
Started May 16, 2025, 09:38 AM UTC· resolved May 16, 2025, 12:21 PM UTC
- identified May 16, 2025, 09:38 AM UTC
Our team has identified and currently working to optimize a behavior where users are unable to interact with their Courses
- identified May 16, 2025, 09:39 AM UTC
We are continuing to work on a fix for this issue.
- identified May 16, 2025, 12:02 PM UTC
Our team has now deployed an optimization for this challenge where users were unable to interact with their Learning items and they can start completing their Courses / Learning Plans as expected Note: we recommend users refresh their browser before clicking Start Course / Continue
- resolved May 16, 2025, 12:21 PM UTC
The challenge preventing users from accessing their courses has now been resolved. All users should have normal access restored.
Notice December 9, 2024 Customer Environments are inaccessible 30m eloomi People web application
Started Dec 09, 2024, 03:50 PM UTC· resolved Dec 09, 2024, 04:21 PM UTC
- investigating Dec 09, 2024, 03:50 PM UTC
Some of our customer environments may be inaccessible, this is related to database outage. The team is working on this and will update as soon as possible.
- monitoring Dec 09, 2024, 04:07 PM UTC
A fix has been implemented and we are monitoring the resullts.
- monitoring Dec 09, 2024, 04:20 PM UTC
We are continuing to monitor for any further issues.
- resolved Dec 09, 2024, 04:21 PM UTC
We experienced high number of database connections on the databases ebetween 16:13-16:53 CEST. Maximum number of connections was increased to stabilize the environment. Service disruption may have been experienced by all eloomi People customers for brief period of time.
Major October 23, 2024 Temporary 503 service unavailable error on People API 15m eloomi People API
Started Oct 23, 2024, 07:59 AM UTC· resolved Oct 23, 2024, 08:15 AM UTC
- investigating Oct 23, 2024, 07:59 AM UTC
People API service is currently unavailable and returns a 503 Service Unavailable error. We are working on a resolution as fast as possible. Apologies for any inconvenience caused at the moment
- identified Oct 23, 2024, 08:01 AM UTC
The issue has been identified and we are working on implementing a fix.
- resolved Oct 23, 2024, 08:15 AM UTC
The issue was identified and a fix has been implemented. The API is now fully operational again. Apologies for any inconvenience caused for the duration of the issue.