eloomi Outage History

eloomi had 11 outages in the last 2 years totaling 162h 41m of downtime — averaging 0.5 incidents per month.

There were 11 eloomi outages since October 23, 2024 totaling 162h 41m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.eloomi.com

Minor September 2, 2026

Video uploads failing across Infinite platforms

Detected by Pingoru: Sep 02, 2026, 12:25 PM UTC
Resolved: Sep 08, 2026, 11:34 AM UTC
Duration: 5d 23h

Affected: eloomi Infinite web application

Timeline · 7 updates

investigating Sep 02, 2026, 12:25 PM UTC

We are currently investigating an issue affecting video uploads across Infinite platforms. Users may receive an error when attempting to upload video files to course content, preventing the upload from completing. Our team is actively investigating the issue and working to restore normal functionality as soon as possible. We apologise for any inconvenience caused and will provide further updates as they become available.
identified Sep 02, 2026, 06:30 PM UTC

The root cause of this behavior has been identified, and we are continuing to work with the video host to resolve this issue.
identified Sep 03, 2026, 08:12 AM UTC

We are continuing to partner with our video service provider to resolve this ASAP
identified Sep 03, 2026, 04:09 PM UTC

We recognize the impact this is having on our customers and will share another update as soon as we receive meaningful progress or a confirmed resolution from Vimeo.
identified Sep 07, 2026, 11:07 AM UTC

We continue to work directly with Vimeo to resolve this ASAP. In the meantime our Infrastructure team is continuing to optimize processes from our side to help resolve this as quickly as possible
monitoring Sep 08, 2026, 07:51 AM UTC

The issue impacting video uploads within Dayforce Learning has been mitigated and video upload functionality is currently operating as expected. Our teams have taken steps to restore functionality while we continue working with our third-party service provider on additional measures to ensure ongoing stability. We are actively monitoring the service and will continue to track video upload functionality closely. Customers who previously experienced the issue may now retry their video uploads. We appreciate everyone's patience while our teams worked to restore this functionality. We will provide further updates if there are any changes to the current status.
resolved Sep 08, 2026, 11:34 AM UTC

This incident has now been resolved. Video upload is working as expected

Read the full incident report →

Major July 7, 2026

Temporary Platform Access Disruption

Detected by Pingoru: Jul 07, 2026, 08:54 AM UTC
Resolved: Jul 07, 2026, 08:30 AM UTC
Duration: —

Timeline · 1 update

resolved Jul 07, 2026, 08:54 AM UTC

Between approximately 10:30 and 10:50 CEST, some users were unable to access the platform due to an unexpected service disruption. The issue has now been resolved, and access has been fully restored. We are continuing to monitor the platform to ensure everything remains stable. We apologise for the inconvenience and appreciate your patience while we worked to resolve the problem.

Read the full incident report →

Major December 5, 2025

Cloudflare Outage affecting eloomi instances

Detected by Pingoru: Dec 05, 2025, 09:00 AM UTC
Resolved: Dec 05, 2025, 10:10 AM UTC
Duration: 1h 9m

Affected: eloomi Infinite web applicationeloomi People web applicationeloomi Infinite APIeloomi Infinite Mobile ApplicationSCORM playerSCORM player

Timeline · 3 updates

investigating Dec 05, 2025, 09:00 AM UTC

Our customers may be affected by a Cludflare outage that is affecting eloomi instances across multiple regions and products. We will continue to monitor and work closely with Cloudflare to ensure service is resumed ASAP
monitoring Dec 05, 2025, 09:29 AM UTC

Cloudflare has implemented a fix and eloomi environments are up and running again. We will continue to monitor this from our end to ensure optimal service availability
resolved Dec 05, 2025, 12:05 PM UTC

All systems are operational across all regions

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Minor October 13, 2025

Latency assigning learning to users

Detected by Pingoru: Oct 13, 2025, 04:55 PM UTC
Resolved: Oct 13, 2025, 07:30 AM UTC
Duration: —

Timeline · 1 update

resolved Oct 13, 2025, 04:55 PM UTC

The issue causing latency when assigning learning to newly added users has now been resolved. New users should now appear correctly and without delay in assignment lists.

Read the full incident report →

Minor October 9, 2025

Degraded Performance across eloomi

Detected by Pingoru: Oct 09, 2025, 03:00 AM UTC
Resolved: Oct 09, 2025, 05:41 PM UTC
Duration: 14h 41m

Affected: eloomi Infinite web application

Timeline · 3 updates

investigating Oct 09, 2025, 03:14 PM UTC

We are currently experiencing degraded performance within the Learning Service. Users may experience slower load times, delays when accessing courses or launching training, or intermittent timeouts.
identified Oct 09, 2025, 03:17 PM UTC

The issue creating degraded performance has been identified and an optimization is being developed to resolve this challenge.
resolved Oct 09, 2025, 05:41 PM UTC

A patch has been deployed to address the degraded performance experienced within the Learning Service. We are continuing to monitor performance to ensure that response times remain within acceptable limits.

Read the full incident report →

Minor October 8, 2025

Latency experienced

Detected by Pingoru: Oct 08, 2025, 07:53 AM UTC
Resolved: Oct 07, 2025, 09:30 AM UTC
Duration: —

Timeline · 1 update

resolved Oct 08, 2025, 07:53 AM UTC

Some of our customers experienced Latency while accessing their Learning environments. Our team was able to identify the root cause and resolve this

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Major September 10, 2025

Incident Update - Latency Resolved

Detected by Pingoru: Sep 10, 2025, 08:00 PM UTC
Resolved: Sep 10, 2025, 08:00 PM UTC
Duration: —

Timeline · 1 update

resolved Sep 11, 2025, 09:47 AM UTC

Between 22:05 and 22:30 CEST on September 10th, some users experienced latency on the eloomi platform due to database performance issues. The issue has been resolved by scaling and optimizing the database, and the platform is now operating normally. We will continue monitoring closely to ensure stability.

Read the full incident report →

Minor June 12, 2025

Platform Slowness

Detected by Pingoru: Jun 12, 2025, 08:13 PM UTC
Resolved: Jun 12, 2025, 08:55 PM UTC
Duration: 42m

Affected: eloomi People web application

Timeline · 3 updates

investigating Jun 12, 2025, 08:13 PM UTC

Some customers may experience slow speeds or inaccessibility on their platforms. Our engineers are working hard to resolve the issue. We will send updates as the issue progresses.
investigating Jun 12, 2025, 08:13 PM UTC

We are continuing to investigate this issue.
resolved Jun 12, 2025, 08:55 PM UTC

This incident has been resolved.

Read the full incident report →

Major May 16, 2025

Users unable to access Courses - Receiving an unexpected error

Detected by Pingoru: May 16, 2025, 09:38 AM UTC
Resolved: May 16, 2025, 12:21 PM UTC
Duration: 2h 42m

Affected: eloomi Infinite web applicationeloomi Infinite Mobile ApplicationSCORM player

Timeline · 4 updates

identified May 16, 2025, 09:38 AM UTC

Our team has identified and currently working to optimize a behavior where users are unable to interact with their Courses
identified May 16, 2025, 09:39 AM UTC

We are continuing to work on a fix for this issue.
identified May 16, 2025, 12:02 PM UTC

Our team has now deployed an optimization for this challenge where users were unable to interact with their Learning items and they can start completing their Courses / Learning Plans as expected Note: we recommend users refresh their browser before clicking Start Course / Continue
resolved May 16, 2025, 12:21 PM UTC

The challenge preventing users from accessing their courses has now been resolved. All users should have normal access restored.

Read the full incident report →

Notice December 9, 2024

Customer Environments are inaccessible

Detected by Pingoru: Dec 09, 2024, 04:21 PM UTC
Resolved: Dec 09, 2024, 04:21 PM UTC
Duration: —

Affected: eloomi People web application

Timeline · 4 updates

investigating Dec 09, 2024, 03:50 PM UTC

Some of our customer environments may be inaccessible, this is related to database outage. The team is working on this and will update as soon as possible.
monitoring Dec 09, 2024, 04:07 PM UTC

A fix has been implemented and we are monitoring the resullts.
monitoring Dec 09, 2024, 04:20 PM UTC

We are continuing to monitor for any further issues.
resolved Dec 09, 2024, 04:21 PM UTC

We experienced high number of database connections on the databases ebetween 16:13-16:53 CEST. Maximum number of connections was increased to stabilize the environment. Service disruption may have been experienced by all eloomi People customers for brief period of time.

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Major October 23, 2024

Temporary 503 service unavailable error on People API

Detected by Pingoru: Oct 23, 2024, 07:59 AM UTC
Resolved: Oct 23, 2024, 08:15 AM UTC
Duration: 15m

Affected: eloomi People API

Timeline · 3 updates

investigating Oct 23, 2024, 07:59 AM UTC

People API service is currently unavailable and returns a 503 Service Unavailable error. We are working on a resolution as fast as possible. Apologies for any inconvenience caused at the moment
identified Oct 23, 2024, 08:01 AM UTC

The issue has been identified and we are working on implementing a fix.
resolved Oct 23, 2024, 08:15 AM UTC

The issue was identified and a fix has been implemented. The API is now fully operational again. Apologies for any inconvenience caused for the duration of the issue.

Read the full incident report →