Resolved after 13 hours 56 minutes, affecting Elixir Platform, on June 13, 2023.
AWS has reported this issue resolved, but we're still finding Authy intermittent and unreliable. We will re-enable 2FA later today once it stabilises.
Affected components
Update timeline
- investigating Jun 13, 2023, 08:22 PM UTC
We have noticed that some Authy approval requests are not approving your Elixir login. We are investigating this urgently.
- investigating Jun 13, 2023, 08:37 PM UTC
There appears to be multiple issues affecting one of our upstream hosting providers (AWS) which we believe might be causing the issue. We have temporarily bypassed 2factor logins so you can use Elixir this morning.
- monitoring Jun 13, 2023, 11:03 PM UTC
AWS has reported this issue resolved, but we're still finding Authy intermittent and unreliable. We will re-enable 2FA later today once it stabilises.
- resolved Jun 14, 2023, 10:18 AM UTC
2factor has been enabled for all accounts it was previously on.
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