Resolved after 21 hours 36 minutes, affecting Text/Email Reminders, on June 16, 2023.
Reminders have run as scheduled successfully. We will keep monitoring over the next few days.
Affected components
Update timeline
- identified Jun 16, 2023, 03:01 AM UTC
We have identified an issue where some reminders that were scheduled to send at midday today have not sent. We are working to identify the issue and will resend them when this is resolved. You may wish to manually send reminders for Monday patients in the meantime.
- identified Jun 16, 2023, 10:55 AM UTC
We are still encountering issues when sending scheduled reminders. We are continuing to investigate the issue.
- monitoring Jun 17, 2023, 12:35 AM UTC
Reminders have run as scheduled successfully. We will keep monitoring over the next few days.
- resolved Jun 17, 2023, 12:37 AM UTC
This incident has been resolved.
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