Resolved after 1 day 1 hour, affecting Text/Email Reminders, on July 2, 2023.
All reminders have successfully sent in today's batch. We'll keep an eye on things over the next week.
Affected components
Update timeline
- investigating Jul 02, 2023, 10:15 PM UTC
We have noticed that some text reminders may have failed to send yesterday (Sunday). A majority of the reminders did successfully send however some may have failed. If you view a patients log you will see an entry "AppointmentReminder Sent Text" if a reminder was successfully sent to that patient. We are investigating this alongside our Text Message Provider to identify the cause.
- monitoring Jul 03, 2023, 04:54 AM UTC
We have implemented a fix and are monitoring the results.
- resolved Jul 04, 2023, 12:04 AM UTC
All reminders have successfully sent in today's batch. We'll keep an eye on things over the next week.
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