Elixir incident

Xero Connection Issues

Resolved after 23 minutes, affecting Xero Ltd - API Accounting API, on November 19, 2023.

monitoring Nov 19, 2023, 10:14 PM UTC

The issue has now been resolved. If your Xero account is still showing as broken (or accounts were manually reconnected to the wrong Xero account) please see these steps: https://docs.google.com/document/d/1H24L_6ANZSNW2iGB8hmX7Pco75ROW37CfV4BjYs5JJU

Started
Nov 19, 2023, 09:57 PM UTC
Resolved
Nov 19, 2023, 10:21 PM UTC
Duration
23m
Detected by Pingoru
Nov 19, 2023, 09:57 PM UTC

Affected components

Xero Ltd - API Accounting API

Update timeline

  1. investigating Nov 19, 2023, 09:57 PM UTC

    We are investigating an issue with Xero connections for invoicing. Updates to follow shortly.

  2. identified Nov 19, 2023, 10:02 PM UTC

    We have identified an issue and a fix is being applied.

  3. monitoring Nov 19, 2023, 10:14 PM UTC

    The issue has now been resolved. If your Xero account is still showing as broken (or accounts were manually reconnected to the wrong Xero account) please see these steps: https://docs.google.com/document/d/1H24L_6ANZSNW2iGB8hmX7Pco75ROW37CfV4BjYs5JJU

  4. resolved Nov 19, 2023, 10:21 PM UTC

    Our status checks indicate this issue is now resolved.

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