Elixir incident

NZePS Prescription errors

Resolved after 1 hour 15 minutes, affecting Elixir Platform, on December 12, 2023.

monitoring Dec 12, 2023, 10:27 PM UTC

A fix has been implemented and appears to be working. We are keeping a close eye on things.

Started
Dec 12, 2023, 09:29 PM UTC
Resolved
Dec 12, 2023, 10:45 PM UTC
Duration
1h 15m
Detected by Pingoru
Dec 12, 2023, 09:29 PM UTC

Affected components

Elixir Platform

Update timeline

  1. investigating Dec 12, 2023, 09:29 PM UTC

    We are looking into an issue where creating electronic prescriptions is giving a 400 error.

  2. identified Dec 12, 2023, 09:46 PM UTC

    We have identified the issue and are working on a fix.

  3. identified Dec 12, 2023, 10:13 PM UTC

    We are continuing to work with Health NZ to resolve this issue.

  4. monitoring Dec 12, 2023, 10:27 PM UTC

    A fix has been implemented and appears to be working. We are keeping a close eye on things.

  5. resolved Dec 12, 2023, 10:45 PM UTC

    This incident has been resolved.

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