Resolved after 2 hours 15 minutes, affecting Text/Email Reminders, on December 13, 2023.
We have identified that reminders that were scheduled to send yesterday failed to send. We have found and resolved the problem. We are closely monitoring reminders that are scheduled to send at midday today to ensure they send successfully. You may wish to manually text patients that should have received a reminder yesterday. Our apologies for the inconvenience.
Affected components
Update timeline
- monitoring Dec 13, 2023, 09:53 PM UTC
We have identified that reminders that were scheduled to send yesterday failed to send. We have found and resolved the problem. We are closely monitoring reminders that are scheduled to send at midday today to ensure they send successfully. You may wish to manually text patients that should have received a reminder yesterday. Our apologies for the inconvenience.
- resolved Dec 14, 2023, 12:08 AM UTC
Reminders have successfully sent as scheduled.
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