Resolved after 1 hour 10 minutes, affecting Elixir Platform, on February 10, 2025.
A fix has been implemented and we're keeping an eye on any issues.
Affected components
Elixir Platform
Update timeline
- identified Feb 10, 2025, 12:26 AM UTC
We have identified an issue where the letter PDF Preview button is intermittently not working and some file uploads are timing out. Letters are still sending correctly, but the preview is sometimes timing out. We are investigating this in detail now.
- identified Feb 10, 2025, 12:36 AM UTC
We have identified the issue, and working on a fix now.
- monitoring Feb 10, 2025, 01:29 AM UTC
A fix has been implemented and we're keeping an eye on any issues.
- resolved Feb 10, 2025, 01:37 AM UTC
This incident has been resolved.
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