Resolved after 9 minutes, affecting Elixir Platform, on February 20, 2025.
We have identified that Authy, our Two-factor Authentication software, is causing the issue associated with the inability to log into Elixir. We are working to resolve the issue.
Affected components
Elixir Platform
Update timeline
- investigating Feb 20, 2025, 11:42 PM UTC
We have been alerted that some of our users cannot log into Elixir. We are currently investigating the cause
- identified Feb 20, 2025, 11:45 PM UTC
We have identified that Authy, our Two-factor Authentication software, is causing the issue associated with the inability to log into Elixir. We are working to resolve the issue.
- resolved Feb 20, 2025, 11:52 PM UTC
The issue related to logging in with Authy is now resolved.
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