Elite 3E Cloud systems incident

[UK] Azure Front Door - Degraded performance in the UK region

Elite 3E Cloud systems experienced a minor incident on April 5, 2024 affecting 3E CORE and 3E DATA INSIGHTS and 1 more component, lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started: Apr 05, 2024, 01:52 PM UTC
Resolved: Apr 05, 2024, 03:32 PM UTC
Duration: 1h 40m
Detected by Pingoru: Apr 05, 2024, 01:52 PM UTC

Affected components

3E CORE3E DATA INSIGHTS3E IMAGE CONNECT3E PROFORMA3E TEMPLATES3E WORKSPACEADVANCED FINANCIAL SOLUTIONSSUPPORTING COMPONENTSPREVIEW ENVIRONMENT

Update timeline

identified Apr 05, 2024, 01:52 PM UTC

Currently the Microsoft Azure Front Door component which is used by the 3E Cloud Suite of products have degraded performance in UK region. As a result, this is causing degraded performance for all 3E suite of products in UK region. The Microsoft Azure team is actively working on this issue and we are monitoring their progress. We will update this Incident status as appropriate.
resolved Apr 05, 2024, 03:32 PM UTC

This incident has been resolved.