Elite 3E Cloud systems incident

(AUS) [LIVE & PREVIEW] Degraded performance in Region

Notice Resolved View vendor source →

Elite 3E Cloud systems experienced a notice incident on May 14, 2024 affecting 3E CORE and 3E DATA INSIGHTS and 1 more component, lasting 5d 18h. The incident has been resolved; the full update timeline is below.

Started
May 14, 2024, 11:28 PM UTC
Resolved
May 20, 2024, 05:44 PM UTC
Duration
5d 18h
Detected by Pingoru
May 14, 2024, 11:28 PM UTC

Affected components

3E CORE3E DATA INSIGHTS3E IMAGE CONNECT3E PROFORMA3E TEMPLATES3E WORKSPACEADVANCED FINANCIAL SOLUTIONSSUPPORTING COMPONENTSPREVIEW ENVIRONMENT

Update timeline

  1. identified May 14, 2024, 11:28 PM UTC

    Starting at approximately 10:30 UTC on 14 May 2024, Microsoft identified an issue with Azure App Service instance(s) in Australia East. During this time, your Azure App Service application(s) may see a brief drop in connectivity for a few seconds. Mitigation efforts are ongoing and some customers should start to observe signs of recovery. Given the time-sensitive nature of this task, our next update will be provided within 12 hours or as events warrant.

  2. identified May 14, 2024, 11:29 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved May 20, 2024, 05:44 PM UTC

    Microsoft has completed the planned maintenance.