Elite 3E Cloud systems incident

(US) [LIVE & PREVIEW] Degraded performance in Regions

Notice Resolved View vendor source →

Elite 3E Cloud systems experienced a notice incident on May 15, 2024 affecting 3E CORE and 3E DATA INSIGHTS and 1 more component, lasting 5d 15h. The incident has been resolved; the full update timeline is below.

Started
May 15, 2024, 03:41 AM UTC
Resolved
May 20, 2024, 07:11 PM UTC
Duration
5d 15h
Detected by Pingoru
May 15, 2024, 03:41 AM UTC

Affected components

3E CORE3E DATA INSIGHTS3E IMAGE CONNECT3E PROFORMA3E TEMPLATES3E WORKSPACEADVANCED FINANCIAL SOLUTIONSSUPPORTING COMPONENTSPREVIEW ENVIRONMENT

Update timeline

  1. identified May 15, 2024, 03:41 AM UTC

    Starting at approximately 21:31 UTC on 14 May 2024, Microsoft identified an issue with Azure App Service instance(s) in East US2. During this time, your Azure App Service application(s) may see a brief drop in connectivity for a few seconds. Mitigation efforts are ongoing and some customers should start to observe signs of recovery. Given the time-sensitive nature of this task, our next update will be provided within 12 hours or as events warrant.

  2. identified May 15, 2024, 03:41 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved May 20, 2024, 07:11 PM UTC

    Microsoft has completed the maintenance.