Elite 3E Cloud systems incident
Issues connecting to a subset of Azure Services
Elite 3E Cloud systems experienced a notice incident on July 30, 2024 affecting 3E CORE and 3E CORE and 1 more component, lasting 9h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 30, 2024, 12:53 PM UTC
Microsoft is investigating an issue impacting Azure services. This issue is affecting the 3E suite of products, intermittently. More details will be provided as they become available. If your experiencing issues, please contact Elite support.
- monitoring Jul 30, 2024, 03:37 PM UTC
Microsoft has reported that they have implemented networking configuration changes to address its Azure issues and have performed failovers to alternate networking paths to provide relief. Microsoft has observed that their monitoring telemetry shows improvement in service availability from approximately 14:10 UTC onwards. As a result, we are downgrading status from major to minor as all customers have been able to get back into 3E. We are continuing to proactively monitor for updates from Microsoft. If any changes occur, we will let you know, including when the incident is fully resolved. If you experience further issues, please create a case with Elite Support.
- resolved Jul 30, 2024, 10:02 PM UTC
Microsoft has stated that as of July 30, 2024 21:33 UTC that Azure services in all regions are restored. We are resolving this incident. If there are any other incidents, please contact Elite Support.