Elite 3E Cloud systems experienced a minor incident on September 10, 2024 affecting 3E CORE and 3E CORE and 1 more component, lasting 4h 31m. The incident has been resolved; the full update timeline is below.
Affected components
3E CORE3E CORE3E CORE3E CORE3E CORE3E DATA INSIGHTS3E DATA INSIGHTS3E DATA INSIGHTS3E DATA INSIGHTS3E DATA INSIGHTS
Update timeline
- identified Sep 10, 2024, 10:27 AM UTC
We have discovered an issue in EDI data refresh process in all live environments. We are implementing a quick fix to resolve the issue. During this time, the EDI reports could be generated with empty data. The ETA for the fix is 4 hours.
- monitoring Sep 10, 2024, 02:02 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 10, 2024, 02:59 PM UTC
This incident has been resolved.