Elite 3E Cloud systems incident

Networking issues in Azure Impacting 3E and Integrations in US

Minor Resolved View vendor source →

Elite 3E Cloud systems experienced a minor incident on January 13, 2025 affecting 3E CORE and 3E DATA INSIGHTS and 1 more component, lasting 3m. The incident has been resolved; the full update timeline is below.

Started
Jan 13, 2025, 03:42 PM UTC
Resolved
Jan 13, 2025, 03:46 PM UTC
Duration
3m
Detected by Pingoru
Jan 13, 2025, 03:42 PM UTC

Affected components

3E CORE3E DATA INSIGHTS3E IMAGE CONNECT3E PROFORMA3E TEMPLATES3E WORKSPACEADVANCED FINANCIAL SOLUTIONSSUPPORTING COMPONENTSPREVIEW ENVIRONMENT

Update timeline

  1. identified Jan 09, 2025, 03:14 PM UTC

    Microsoft Azure, our cloud provider is experiencing network issues from their side in the East US2 region. They are currently working on to mitigate the network issues and keeping us posted on further updates. The current impact is that there are networking connectivity issues with various Azure services in East US2 region. This will result in intermittent connectivity issues and failures in 3E until it's fully resolved on the Azure side. We are currently working with Microsoft Azure team to help bring the platform back to healthy state.

  2. identified Jan 09, 2025, 03:56 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Jan 13, 2025, 03:31 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Jan 13, 2025, 03:42 PM UTC

    Mitigated - Networking issues in Azure Impacting 3E and Integrations in US

  5. identified Jan 13, 2025, 03:44 PM UTC

    Mitigated - Networking issues in Azure Impacting 3E and Integrations in US

  6. resolved Jan 13, 2025, 03:46 PM UTC

    This incident has been resolved.