Elite 3E Cloud systems incident
3E and integrated products are not accessible
Elite 3E Cloud systems experienced a critical incident on November 3, 2025 affecting 3E CORE and 3E DATA INSIGHTS and 1 more component, lasting 18h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 03, 2025, 08:33 PM UTC
We are currently investigating an issue impacting 3E customers in Australia. This is related to an ongoing Microsoft Azure infrastructure issue in the region. Our teams are actively monitoring the situation and working with Microsoft to resolve the issue. We will provide updates as more information becomes available.
- investigating Nov 03, 2025, 11:09 PM UTC
We continue troubleshooting with Microsoft to resolve the issue impacting 3E customers in Australia. We will provide another update as more information becomes available.
- investigating Nov 04, 2025, 03:30 AM UTC
We are currently investigating an issue impacting 3E customers in Australia. This is related to an ongoing Microsoft Azure infrastructure issue in the region. Our teams are actively monitoring the situation and working with Microsoft to resolve the issue. We will provide updates as more information becomes available.
- monitoring Nov 04, 2025, 04:39 AM UTC
The primary issue with Microsoft API Management (APIM) in the Australia East region has been mitigated. Clients should now be able to access the system; however, traffic is being routed to the closest available region, so some increased latency may still be experienced. Microsoft is continuing to investigate the root cause, and we are working closely with them to fully resolve the issue. We will provide updates as soon as more information is available. Thank you for your patience and understanding.
- resolved Nov 04, 2025, 03:29 PM UTC
The incident is resolved. We are waiting for an RCA from Microsoft.