Elements.cloud had 3 outages in the last 2 years totaling 18h 51m of downtime — averaging 0.1 incidents per month.
There were 3 Elements.cloud outages since July 16, 2025 totaling 18h 51m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are seeing elevated failures in the Organization Sync feature due to an external network outage at AWS. Other Elements services remain operational. Impact: Sync jobs may be delayed or fail. No data loss is expected; failed jobs will automatically retry once connectivity stabilizes.
This incident has been resolved.
Many of our EU customers may have received an email stating that a sync failed due to an expired token. This was caused by a system error that incorrectly triggered the notification and sent it out to most users. The issue has been fixed, and no further false emails are being sent. We apologize for the inconvenience.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating reports of degraded performance when accessing S3 data. Users may experience slow reads and writes, or intermittent failures when attempting to access or modify data stored in S3. Our team is actively working to identify the root cause and will provide updates as more information becomes available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.