Elements.cloud incident

AWS network outage impacting Org Sync

Notice Resolved View vendor source →

Elements.cloud experienced a notice incident on October 20, 2025, lasting 2h 51m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 10:07 AM UTC
Resolved
Oct 20, 2025, 12:58 PM UTC
Duration
2h 51m
Detected by Pingoru
Oct 20, 2025, 10:07 AM UTC

Update timeline

  1. identified Oct 20, 2025, 10:07 AM UTC

    We are seeing elevated failures in the Organization Sync feature due to an external network outage at AWS. Other Elements services remain operational. Impact: Sync jobs may be delayed or fail. No data loss is expected; failed jobs will automatically retry once connectivity stabilizes.

  2. resolved Oct 20, 2025, 12:58 PM UTC

    This incident has been resolved.