Elements.cloud incident

False emails about Refresh Token

Notice Resolved View vendor source →

Elements.cloud experienced a notice incident on September 5, 2025, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Sep 05, 2025, 09:18 AM UTC
Resolved
Sep 05, 2025, 09:42 AM UTC
Duration
23m
Detected by Pingoru
Sep 05, 2025, 09:18 AM UTC

Update timeline

  1. investigating Sep 05, 2025, 09:18 AM UTC

    Many of our EU customers may have received an email stating that a sync failed due to an expired token. This was caused by a system error that incorrectly triggered the notification and sent it out to most users. The issue has been fixed, and no further false emails are being sent. We apologize for the inconvenience.

  2. identified Sep 05, 2025, 09:19 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 05, 2025, 09:42 AM UTC

    This incident has been resolved.