Project and Deployment creation issues on Elastic Cloud
Affected: Cloud consoleProject Orchestration (Create/Edit/Restart/Delete)Deployment orchestration (Create/Edit/Restart/Delete): AWS us-east-1
Elastic Cloud Outage History
Elastic Cloud major outage · 1 active incident View live status →Elastic Cloud had 66 outages in the last 2 years totaling 258h 34m of downtime — averaging 2.7 incidents per month.
There were 66 Elastic Cloud outages since July 27, 2025 totaling 258h 34m of downtime. Each is summarised below — incident details, duration, and resolution information.
Elastic Inference Service unavailable
Timeline · 1 update
- resolved Oct 15, 2025, 09:14 PM UTC
Elastic Inference Service was unavailable due to a configuration issue from October 15 19:00 UTC to 20:00 UTC. As a result, inference requests for the Elastic Managed LLM were failing. Our engineers have corrected the configuration issue.
BYOK deployment creation errors in GCP
Timeline · 3 updates
- investigating Oct 10, 2025, 10:45 AM UTC
BYOK Deployment creation in GCP regions is not currently possible, existing deployments are not impacted. The team is working on a mitigation path.
- identified Oct 10, 2025, 04:18 PM UTC
We have identified the issue preventing creation of deployments in GCP regions using BYOK (Bring-your-own-Key), and we are currently working on deploying a fix.
- resolved Oct 10, 2025, 10:45 PM UTC
A fix for this issue has been deployed and it is again possible to create BYOK (Bring-your-own-KEy) deployments in our GCP regions
Increased latency in authentication requests to Elastic Cloud Console
Affected: Cloud console
Timeline · 8 updates
- investigating Oct 08, 2025, 09:42 AM UTC
We observed increased latency in customer logins to Cloud Console. We are currently investigating.
- investigating Oct 08, 2025, 10:33 AM UTC
We continue to investigate the increased latency in authentication requests to Elastic Cloud Console. We will provide next update in 60 minutes or as soon as we know more.
- investigating Oct 08, 2025, 11:59 AM UTC
The latency is back to pre-incident level. We continue to monitor the issue. We will provide another update in about 60 minutes.
- investigating Oct 08, 2025, 12:58 PM UTC
We continue to monitor the issue. We will provide another update in about 60 minutes.
- monitoring Oct 08, 2025, 01:32 PM UTC
We have applied mitigations that should prevent the latency from spiking up again. We are monitoring the impact. We will provide the next status page update in 180 minutes or as soon as we have new information.
- monitoring Oct 08, 2025, 03:50 PM UTC
We continue to monitor the impact of the mitigations. We will provide the next status page update in 4 hours or as soon as we have new information.
- monitoring Oct 08, 2025, 08:07 PM UTC
The mitigations have been effective in preventing the latency from reocurring. We will continue to monitor closely while a permanent fix is being validated and deployed. We will provide the next status page update in 4 hours or as soon as we have new information.
- resolved Oct 08, 2025, 11:58 PM UTC
This incident has been resolved.
Hosted Deployment Management Page Issues
Affected: Cloud console
Timeline · 4 updates
- investigating Oct 02, 2025, 12:31 PM UTC
We are aware of a potential service impact with the visibility of the status of Hosted Deployments. Our team is currently investigating. Users may see out of date information regarding their Hosted deployments. Our next update will be in one hour, or sooner if there is a change in status.
- identified Oct 02, 2025, 01:46 PM UTC
We have identified an issue regarding the visibility of the status of Hosted deployments. We are continuing our efforts in working this issue to a resolution state. We will post an update in one hour, or sooner if there is a change in status.
- monitoring Oct 02, 2025, 02:44 PM UTC
This incident is now mitigated. We have found the cause of the disruption and have implemented a solution. All customers should be back to regular operating status. We will continue to monitor the status of customer deployments and resolve this incident shortly.
- resolved Oct 02, 2025, 03:48 PM UTC
This incident is now resolved. All functionality has been returned to normal and we have seen no service degradation since mitigating the incident.
Deployment creation failing in AWS EU West 1
Affected: APM connectivity: AWS eu-west-1
Timeline · 4 updates
- investigating Oct 01, 2025, 09:31 AM UTC
We are aware of an issue impacting the creation of Hosted deployments on the AWS EU West 1 region. Our engineering team has been engaged. We will post an additional status update in the next 60 minutes.
- identified Oct 01, 2025, 09:51 AM UTC
We have identified an issue for creating new Hosted deployments in AWS EU West 1. We are continuing our efforts in working this issue to a resolution state. We will post an update in one hour, or sooner if there is a change in status.
- monitoring Oct 01, 2025, 10:33 AM UTC
The resolution has been deployed, and we are now monitoring deployment creation in AWS EU West 1 for Hosted deployments. We will post an update in one hour, or sooner if the status changes.
- resolved Oct 01, 2025, 10:51 AM UTC
We have completed our work to restore service to Hosted deployment creation in AWS EU West 1.
Login to Hosted Deployments is failing
Timeline · 4 updates
- investigating Sep 30, 2025, 10:00 AM UTC
We are aware of a potential service impact with Single Sign-On (SSO). Our team is currently investigating. Users cannot login to both Hosted deployments and Serverless projects. Our next update will be in one hour, or sooner if there is a change in status.
- identified Sep 30, 2025, 10:23 AM UTC
We have identified the cause of the service disruption affecting Single Sign-On (SSO) and capacity planning in Hosted deployments and are currently working on a resolution. Serverless projects are not impacted We will post an update in one hour, or sooner if there is a change in status.
- monitoring Sep 30, 2025, 10:30 AM UTC
The resolution has been deployed, and we are now monitoring Single Sign-On (SSO) and capacity planning to confirm full recovery for Hosted deployments. We will post an update in one hour, or sooner if the status changes.
- resolved Sep 30, 2025, 10:57 AM UTC
We have completed our work to restore service to Hosted deployments login and capacity planning.
Serverless Project and Hosted Deployment Creation Issues
Timeline · 7 updates
- investigating Sep 30, 2025, 02:48 AM UTC
We are aware of an issue impacting the creation of new Serverless projects and Hosted deployments to fail. Our engineering team has been engaged. We will post an additional status update in the next 60 minutes.
- investigating Sep 30, 2025, 03:57 AM UTC
We are aware of an issue impacting the creation on both Serverless projects and Hosted deployments. Our engineering team is working to remediate this issue. We will post another status update in the next 60 minutes.
- investigating Sep 30, 2025, 06:00 AM UTC
We are continuing our efforts to restore full service to the creation of both Serverless projects and Hosted deployments. Our teams are working collaboratively in their impact mitigation efforts and we are actively driving to a resolution. We will post an update in one hour, or sooner if there is a change in status.
- investigating Sep 30, 2025, 06:38 AM UTC
We are continuing our efforts to restore full service to the creation of both Serverless projects and Hosted deployments and the Billing information pages. Our teams are working collaboratively in their impact mitigation efforts and we are actively driving to a resolution. We will post an update in one hour, or sooner if there is a change in status.
- investigating Sep 30, 2025, 08:00 AM UTC
Our engineering teams are making good progress on the investigation into the issue affecting the creation of Serverless projects, Hosted deployments, and Billing pages. We are still actively working toward a resolution. We will provide our next update in 60 minutes.
- identified Sep 30, 2025, 09:06 AM UTC
We have identified an issue for creating new Serverless projects and Hosted deployments. Billing information pages are also impacted and do not load. We are continue our efforts in working this issue to a resolution state. We will post an update in one hour, or sooner if there is a change in status.
- resolved Sep 30, 2025, 10:49 AM UTC
This incident has been resolved.
Investigating provisioning and scaling issues for Serverless projects in...
Affected: Deployment orchestration (Create/Edit/Restart/Delete): GCP asia-south1
Timeline · 3 updates
- investigating Sep 10, 2025, 04:12 AM UTC
We are currently investigating issues affecting provisioning and potential scaling of Serverless projects in the GCP Asia-South1 region. Our team is actively monitoring the situation and will provide updates as more information becomes available.
- identified Sep 10, 2025, 05:18 AM UTC
We have identified an issue affecting provisioning and scaling of projects for Serverless in GCP - Mumbai (asia-south1). Our team is working to resolve the situation and will provide updates as more information becomes available.
- resolved Sep 10, 2025, 05:49 AM UTC
Our team has implemented a fix and the incident is now resolved.
Increased errors observed for Serverless Observability customers in Azure
Timeline · 2 updates
- monitoring Sep 05, 2025, 03:18 PM UTC
We have observed an increase in errors for some Serverless observability customers in Azure regions between 13:39 to 14:16 UTC. This is resolved but our teams are continuing to monitor.
- resolved Sep 05, 2025, 03:46 PM UTC
We have observed service levels have returned to their healthy and expected state.
Impact to New Capacity Provisioning
Affected: Deployment orchestration (Create/Edit/Restart/Delete)
Timeline · 3 updates
- investigating Sep 05, 2025, 09:01 AM UTC
We are experiencing a partial service outage with provisioning new capacity which can affect deployment creation and updates. Our team is currently working to restore the service. All Cloud Hosted users may be affected. Our next update will be in one hour.
- identified Sep 05, 2025, 10:13 AM UTC
We have observed improvements to provisioning new capacity which can affect deployment creation and updates. Some customers may be experiencing a degraded impact. We have identified the cause with our upstream provider and continue to work towards a mitigation. Our next update will be in one hour.
- resolved Sep 05, 2025, 11:31 AM UTC
We have observed service levels have returned to their healthy and expected state.
Timeouts for Adminconsole operations in Elastic Cloud Hosted
Affected: Elastic Cloud Hosted
Timeline · 2 updates
- identified Sep 02, 2025, 01:14 AM UTC
We are aware of an issue affecting Elastic Cloud Hosted, where users may be experiencing timeouts when performing adminconsole operations. Our team has identified the underlying issue and is actively working on a solution to mitigate the issue as quickly as possible. We will provide another update as soon as we have more information.
- resolved Sep 02, 2025, 01:48 AM UTC
The incident affecting adminconsole operations on Elastic Cloud Hosted has been mitigated. We successfully identified and isolated the problematic node, and normal service has been restored. Our team will continue to closely monitor the situation.
Elastic Cloud Hosted deployment creation/modify delays in AWS eu-central...
Timeline · 3 updates
- investigating Aug 27, 2025, 05:44 PM UTC
Some Elastic Cloud Hosted customers may be observing delays with new deployment creation and existing deployment changes in AWS eu-central-1 and ap-southeast-1 regions. We will post another status update within 30 minutes or as new information becomes available.
- monitoring Aug 27, 2025, 06:14 PM UTC
We've validated that any delay in new deployment creation and existing deployment change activity has been resolved. We will continue to monitor.
- resolved Aug 27, 2025, 06:39 PM UTC
The incident is resolved.
Elastic (elastic.co/docs) documentation unavailable
Affected: Elastic website - elastic.co
Timeline · 4 updates
- investigating Aug 16, 2025, 10:43 AM UTC
We’re investigating an issue causing elastic.co/docs to be unavailable. Our team is working to restore access as quickly as possible. Other Elastic services are not impacted.
- identified Aug 16, 2025, 10:58 AM UTC
The issue has been identified and a fix is currently being deployed. We will provide an update in the next 30 minutes.
- monitoring Aug 16, 2025, 11:10 AM UTC
A fix has been implemented and we can confirm the Elastic documentation is fully available again. We continue to monitor the situation.
- resolved Aug 16, 2025, 01:31 PM UTC
This incident has been resolved.
Issues Enabling APM During Deployment Creation in 8.19.0 and 9.1.0
Timeline · 5 updates
- investigating Aug 04, 2025, 10:53 AM UTC
We're currently investigating an issue where the APM endpoint is not available (greyed out) when creating deployments on versions 8.19.0 and 9.1.0. Initial findings indicate that APM Server is throwing errors during the provisioning process, which may impact user ability to enable APM in affected versions. Our engineering teams are actively investigating the root cause and implementing mitigation steps. We'll provide an update as soon as more information becomes available.
- identified Aug 04, 2025, 11:03 AM UTC
We have identified the root cause of the issue affecting APM availability when creating new deployments in versions 8.19.0 and 9.1.0. APM Server encounters an error during provisioning, which results in the APM endpoint being unavailable. A mitigation is available for users who have already upgraded. For details, please refer to our Knowledge Base article: Mitigation steps(Elastic Cloud account required): https://support.elastic.co/knowledge/40e6b9d4 We are working on a broader fix and will continue to provide updates as progress is made.
- identified Aug 04, 2025, 05:08 PM UTC
We have delisted versions 8.19.0 and 9.1.0, preventing new deployments and/or upgrades from using these versions. Existing deployments already using these versions can use the mitigation available. For details, please refer to our Knowledge Base article: Mitigation steps(Elastic Cloud account required): https://support.elastic.co/knowledge/40e6b9d4 Work continues on a broader fix. New updates will be provided as progress is made.
- identified Aug 06, 2025, 02:03 PM UTC
A fix has been identified and is being validated. Once verified, a new release will be made available. An update will be provided when the release is available.
- resolved Aug 07, 2025, 08:27 PM UTC
We have released new versions (8.19.1 and 9.1.1) to address the cause. New deployments may use these versions, or existing deployments may upgrade to them. Existing deployments already using these versions can use the mitigation available. For details, please refer to our Knowledge Base article: Mitigation steps (Elastic Cloud account required): https://support.elastic.co/knowledge/40e6b9d4
Investigating Issues with Serverless Project Creation and Scaling in GCP Region us-central1
Affected: Deployment orchestration (Create/Edit/Restart/Delete): GCP europe-west1Deployment orchestration (Create/Edit/Restart/Delete): GCP us-central1Elastic Cloud Serverless