Elastic Cloud Outage History

We have identified the root cause of those sporadic errors observed and have successfully mitigated the issue. We continue to observe the situation and provide an update within the next 2 hours.

We are aware of an active incident involving Microsoft Azure infrastructure that is impacting Elastic Serverless and Elastic Hosted services. Customers may experience failures or significant delays when attempting to provision new Serverless projects, create new Hosted deployments, or perform scaling operations on existing clusters. Our engineering team is closely monitoring the situation. Existing, steady-state deployments in Azure remain operational. There is also no impact to projects or deployments in other cloud providers. We will provide further updates as more information becomes available.

We are continuing to monitor an open incident on the Microsoft Azure side. At this time, we are not aware of any further active impact to Elastic customers or services; however, we will remain in a monitoring state until Azure provides official confirmation that the incident is fully resolved on their end.

There is no new information to report at this time. We are still awaiting a final resolution from Microsoft Azure regarding their ongoing incident. As soon as Azure confirms the issue is resolved on their side, we will provide a final update.

We are closely monitoring the situation as we await Microsoft Azure's final resolution regarding their ongoing incidents. Currently, we are not aware of any additional impact on Elastic customers or services. However, we will maintain a very close monitoring status until Azure provides official confirmation that the incident is fully resolved.

Some Elastic Cloud customers may be experiencing issues with receiving emails for account verification and MFA due to an upstream third-party incident. We are actively monitoring this and will post periodic updates or as new information becomes available.

We are continuing to monitor the status of the upstream provider's incident. We will continue to post periodic updates or as new information becomes available.

We've determined that AutoOps functionality has fully recovered for Elastic Cloud Hosted clusters in GCP US Central.

We are seeing recovery in the system with the deployed fix, and are continuing to monitor the health of the system.

We have completed the roll out of the fix and are monitoring to confirm resolution. We will post an update in an hour or sooner.

We've identified the issue and have started processing the backlog of emails. We will continue to monitor the situation until the backlog is cleared.

We have completed the roll out of the fix and are monitoring to confirm resolution. We will post an update in an hour or sooner.

Ingestion rates are back to normal, we're currently monitoring the situation.

We are seeing intermittent 404s/500s on elastic.co. This is due to an outage with one of our providers. Our team is monitoring and will update as we know more.

The underlying outage with our provider is reported as resolved. We will continue monitoring to ensure our service is fully operational.

We have deployed a fix for the issue affecting the creation of new Serverless projects. The service is operating as expected, and we are monitoring the system to ensure stability. We will provide a final update once the incident is fully resolved.

We have identified the cause of this issue and are currently applying a fix. We are seeing recovery in the system and will continue to monitor.

We recently detected intermittent network latency in the AWS us-east-1 region, which may have briefly caused connection timeouts for some Serverless projects. Our monitoring indicates that service health has returned to normal. We are continuing to actively monitor the situation to ensure continued stability. Expect next update in 60 mins or as soon as we have any updates to share.

We recently investigated intermittent network latency in the AWS us-east-1 region, which may have briefly caused connection timeouts for some Serverless projects and Elastic Cloud Hosted deployments. Our monitoring indicates that service health has returned to normal. We are continuing to actively monitor the situation to ensure continued stability. Expect next update in 60 mins or as soon as we have any updates to share.

This issue has been mitigated and new Deployments are coming up as expected. We are continuing to monitor.

The issue has been resolved and a backlog of metrics is being processed which should clear in the next hour.