Elastic Cloud experienced a critical incident on December 17, 2025, lasting 38m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Dec 17, 2025, 12:10 PM UTC
We're aware of delays affecting emails being sent for customers, such as password reset requests, receiving billing invoices and adding users to organisations. Our team is investigating the issue and we will provide updates on our progress.
- resolved Dec 17, 2025, 12:49 PM UTC
Our teams have resolved an issue with the mail system, which caused delays for emails being sent for customers such as password reset requests, receiving billing invoices and adding users to organisations.