Elastic Cloud incident

Login to Hosted Deployments is failing

Critical Resolved View vendor source →

Elastic Cloud experienced a critical incident on September 30, 2025, lasting 57m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2025, 10:00 AM UTC
Resolved
Sep 30, 2025, 10:57 AM UTC
Duration
57m
Detected by Pingoru
Sep 30, 2025, 10:00 AM UTC

Update timeline

  1. investigating Sep 30, 2025, 10:00 AM UTC

    We are aware of a potential service impact with Single Sign-On (SSO). Our team is currently investigating. Users cannot login to both Hosted deployments and Serverless projects. Our next update will be in one hour, or sooner if there is a change in status.

  2. identified Sep 30, 2025, 10:23 AM UTC

    We have identified the cause of the service disruption affecting Single Sign-On (SSO) and capacity planning in Hosted deployments and are currently working on a resolution. Serverless projects are not impacted We will post an update in one hour, or sooner if there is a change in status.

  3. monitoring Sep 30, 2025, 10:30 AM UTC

    The resolution has been deployed, and we are now monitoring Single Sign-On (SSO) and capacity planning to confirm full recovery for Hosted deployments. We will post an update in one hour, or sooner if the status changes.

  4. resolved Sep 30, 2025, 10:57 AM UTC

    We have completed our work to restore service to Hosted deployments login and capacity planning.