Elastic Cloud incident

Elevated Error Rates Affecting Managed OTLP

Minor Resolved View vendor source →

Elastic Cloud experienced a minor incident on August 20, 2026, lasting 1h 50m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2026, 08:22 PM UTC
Resolved
Aug 20, 2026, 10:13 PM UTC
Duration
1h 50m
Detected by Pingoru
Aug 20, 2026, 08:22 PM UTC

Update timeline

  1. investigating Aug 20, 2026, 08:22 PM UTC

    We are currently investigating elevated error rates affecting the managed OTLP on Elastic Cloud Serverless. Our team is actively investigating the root cause. We will provide an update within 30 minutes.

  2. investigating Aug 20, 2026, 08:53 PM UTC

    We are continuing to investigate elevated error rates affecting the managed OTLP on Elastic Cloud Serverless. We will provide an update within 1 hour.

  3. identified Aug 20, 2026, 09:59 PM UTC

    We have identified the root cause of the elevated error rates affecting serverless managed OTLP. A mitigation has been applied and we are monitoring to confirm error rates return to baseline. Based on our investigation, customer workloads were not affected.

  4. resolved Aug 20, 2026, 10:13 PM UTC

    This incident has been resolved. The root cause has been identified and addressed. Customer workloads were not impacted during this incident.