Ekklesia 360 incident

Customer support cases delayed

Resolved after 19 hours 48 minutes, on September 22, 2015.

resolved Sep 23, 2015, 03:34 PM UTC

This issue has been resolved and new email responses are speeding along again. Thank you!

Started
Sep 22, 2015, 07:46 PM UTC
Resolved
Sep 23, 2015, 03:34 PM UTC
Duration
19h 48m
Detected by Pingoru
Sep 22, 2015, 07:46 PM UTC

Update timeline

  1. monitoring Sep 22, 2015, 07:46 PM UTC

    The team's ability to send responses via the customer support email channel is interrupted; once the connection is restored, all of today's prepared responses will be sent out as soon as possible. Thank you!

  2. resolved Sep 23, 2015, 03:34 PM UTC

    This issue has been resolved and new email responses are speeding along again. Thank you!

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