Resolved after 11 hours 18 minutes, on September 28, 2015.
This issue has been resolved. The source was found to be an abnormal increase in traffic on a firewall; the source of the traffic was found and shut down.
Update timeline
- identified Sep 28, 2015, 04:13 AM UTC
Our hosting team is resolving an issue where client websites are intermittently loosing connection to the database to retrieve content.
- monitoring Sep 28, 2015, 05:26 AM UTC
Session management is nearly restored.
- resolved Sep 28, 2015, 03:32 PM UTC
This issue has been resolved. The source was found to be an abnormal increase in traffic on a firewall; the source of the traffic was found and shut down.
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