Resolved after 18 hours 28 minutes, affecting Site Hosting: Cloud and Site Hosting: The Abbey and 1 more, on September 21, 2019.
After continued monitoring, we are resolving all issues that occurred yesterday.
Affected components
Update timeline
- investigating Sep 21, 2019, 02:28 AM UTC
We are currently experiencing unusually high levels of requests to our servers and as a result, have temporarily turned off access to the backend editing of the CMS. Your websites are still online and should not be impacted at this time, but form submissions, and event RSVPs may result in errors at this time.
- investigating Sep 21, 2019, 02:44 AM UTC
We are continuing to investigate the issue and have disabled form submissions and event RSVPs at this time.
- investigating Sep 21, 2019, 03:25 AM UTC
We are continuing to investigate the heavy load our system was receiving and will post another update in 30 minutes. At this time your website is online but form, newsletter, and event RSVP submissions are not being stored.
- monitoring Sep 21, 2019, 03:49 AM UTC
We have re-enabled access to all services and will continue to monitor the servers for any further degradation.
- resolved Sep 21, 2019, 08:56 PM UTC
After continued monitoring, we are resolving all issues that occurred yesterday.
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