Resolved after 3 days 15 hours, on August 14, 2021.
We have implemented a fix for this issue and all emails should be working correctly.
Update timeline
- investigating Aug 14, 2021, 12:41 AM UTC
We are aware of intermittent issues delivering emails from website forms and are working with our email vendor to identify the root cause and resolution. The form submissions are still be tracked in the database and are available in the CMS backend.
- investigating Aug 17, 2021, 04:37 PM UTC
We have implemented a fix for this issue and all emails should be working correctly.
- resolved Aug 17, 2021, 04:38 PM UTC
This incident has been resolved.
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