Egnyte incident
Intermittent issues in US East Coast, US West Coast and European regions
Egnyte experienced a major incident on May 22, 2025 affecting Public APIs and Integrations, lasting 1h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 22, 2025, 10:25 PM UTC
We are currently investigating issues in the US East Coast, US West Coast and European regions. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
- identified May 22, 2025, 10:45 PM UTC
Our team has identified the issue and is actively working on a fix. In the meantime, customers may experience service interruptions for co-editing. We will provide an update within the next 30 minutes.
- identified May 22, 2025, 11:24 PM UTC
We continue to work on the fix for the identified issue. We will provide an update in the next 30 minutes.
- monitoring May 22, 2025, 11:59 PM UTC
We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
- resolved May 23, 2025, 12:27 AM UTC
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.