Egnyte incident
Intermittent issues with API related applications
Egnyte experienced a major incident on October 1, 2024 affecting Public APIs and Integrations, lasting 11h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 01, 2024, 01:20 PM UTC
We are currently experiencing issues with a third-party vendor that is affecting our API-related services. Our team is working closely with the vendor to resolve the issue as quickly as possible. We will provide an update as soon as more information becomes available.
- identified Oct 01, 2024, 01:35 PM UTC
Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.
- identified Oct 01, 2024, 02:00 PM UTC
We continue to work on the fix for the identified issue. We will provide an update in the next 30 minutes.
- identified Oct 01, 2024, 02:29 PM UTC
As we continue to work on the identified issue, we will provide information as soon as we receive more details from the third-party vendor.
- resolved Oct 02, 2024, 01:16 AM UTC
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.