Egnyte experienced a minor incident on October 16, 2024 affecting Web UI and Preview and 1 more component, lasting 1h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 16, 2024, 06:53 AM UTC
We are currently investigating issues in the US-West Coast region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
- investigating Oct 16, 2024, 07:20 AM UTC
Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.
- identified Oct 16, 2024, 07:30 AM UTC
Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.
- monitoring Oct 16, 2024, 07:54 AM UTC
We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
- monitoring Oct 16, 2024, 07:58 AM UTC
We are continuing to monitor for any further issues.
- resolved Oct 16, 2024, 08:00 AM UTC
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.