Egnyte incident

Intermittent issues in WebUI & Desktop App (US-East Coast)

Minor Resolved View vendor source →

Egnyte experienced a minor incident on October 23, 2024 affecting Web UI and Desktop App, lasting 23h 45m. The incident has been resolved; the full update timeline is below.

Started
Oct 23, 2024, 03:20 PM UTC
Resolved
Oct 24, 2024, 03:06 PM UTC
Duration
23h 45m
Detected by Pingoru
Oct 23, 2024, 03:20 PM UTC

Affected components

Web UIDesktop App

Update timeline

  1. investigating Oct 23, 2024, 03:20 PM UTC

    We are currently investigating issues with our WebUI & Desktop App services in the US-East Coast region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

  2. investigating Oct 23, 2024, 03:50 PM UTC

    Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

  3. investigating Oct 23, 2024, 04:18 PM UTC

    We continue to investigate the issue and will provide an update within the next 30 minutes.

  4. investigating Oct 23, 2024, 04:47 PM UTC

    We are actively investigating the issue and will provide an update on the situation within the next 30 minutes.

  5. investigating Oct 23, 2024, 05:17 PM UTC

    Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

  6. investigating Oct 23, 2024, 05:26 PM UTC

    As we continue to investigate the issue, we will provide an update within the next 2 hours.

  7. investigating Oct 23, 2024, 07:52 PM UTC

    Our team continues investigating the issues and we're actively working on solutions. We will provide an update as soon as we have more information.

  8. monitoring Oct 24, 2024, 02:18 PM UTC

    We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

  9. resolved Oct 24, 2024, 03:06 PM UTC

    Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.