Egnyte incident
Intermittent issues with Public API and Integrations in US-West Coast
Egnyte experienced a major incident on January 14, 2025 affecting Web UI and Preview and 1 more component, lasting 2h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 14, 2025, 03:09 PM UTC
We are currently investigating issues in the US-West Coast region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
- identified Jan 14, 2025, 03:16 PM UTC
Our team has identified the issue with Public API's and Integrations (e.g. Co-edit online) and we're actively working on a fix. We will provide an update within the next 30 minutes.
- identified Jan 14, 2025, 03:40 PM UTC
We continue to work on the fix for the identified issue. We will provide an update in the next 30 minutes.
- identified Jan 14, 2025, 04:08 PM UTC
As we continue to work on the identified issue, we will provide more information within the next 30 minutes.
- identified Jan 14, 2025, 04:33 PM UTC
We continue to work on the fix for the identified issue. We will provide an update in the next 30 minutes.
- identified Jan 14, 2025, 05:01 PM UTC
As we continue to work on the identified issue, we will provide more information within the next 30 minutes.
- monitoring Jan 14, 2025, 05:17 PM UTC
We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
- resolved Jan 14, 2025, 05:44 PM UTC
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.