Egnyte experienced a minor incident on February 5, 2025 affecting Web UI and Preview and 1 more component, lasting 3h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 05, 2025, 04:35 PM UTC
We are currently investigating issues with our WebUI service in the US-West Coast region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
- investigating Feb 05, 2025, 05:02 PM UTC
Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.
- investigating Feb 05, 2025, 05:27 PM UTC
We continue to investigate the issue and will provide an update within the next 30 minutes.
- investigating Feb 05, 2025, 05:52 PM UTC
We are actively investigating the issue and will provide an update on the situation within the next 30 minutes.
- investigating Feb 05, 2025, 06:19 PM UTC
Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.
- investigating Feb 05, 2025, 06:51 PM UTC
We continue to investigate the issue and will provide an update within the next 30 minutes.
- identified Feb 05, 2025, 07:19 PM UTC
Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.
- identified Feb 05, 2025, 07:48 PM UTC
We continue to work on the fix for the identified issue. We will provide an update in the next 30 minutes.
- resolved Feb 05, 2025, 07:57 PM UTC
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.