Egnyte experienced a critical incident on February 12, 2025 affecting Desktop App and Public APIs and Integrations, lasting 1h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 12, 2025, 03:57 PM UTC
We are currently investigating issues related to Microsoft Co-edit in the US-East Coast region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
- investigating Feb 12, 2025, 04:12 PM UTC
We discovered additional issues related to Desktop App performance. Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.
- investigating Feb 12, 2025, 04:39 PM UTC
We continue to investigate the issue and will provide an update within the next 30 minutes.
- identified Feb 12, 2025, 05:00 PM UTC
Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.
- monitoring Feb 12, 2025, 05:24 PM UTC
We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
- resolved Feb 12, 2025, 05:31 PM UTC
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.