Edmentum incident

Courseware and Exact Path Login Errors

Major Resolved View vendor source →

Edmentum experienced a major incident on October 26, 2022 affecting Courseware and Exact Path, lasting 2h 30m. The incident has been resolved; the full update timeline is below.

Started
Oct 26, 2022, 04:20 PM UTC
Resolved
Oct 26, 2022, 06:51 PM UTC
Duration
2h 30m
Detected by Pingoru
Oct 26, 2022, 04:20 PM UTC

Affected components

CoursewareExact Path

Update timeline

  1. investigating Oct 26, 2022, 04:20 PM UTC

    We are currently investigating issues impacting logins to Courseware and Exact Path.

  2. identified Oct 26, 2022, 04:23 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 26, 2022, 05:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Oct 26, 2022, 06:00 PM UTC

    We are aware of some customers experiencing intermittent issues and are working with our upstream vendors to implement a permanent fix.

  5. resolved Oct 26, 2022, 06:51 PM UTC

    This incident has been resolved.