Edmentum incident

Intermittent Problems Launching Courseware and Exact Path

Major Resolved View vendor source →

Edmentum experienced a major incident on November 17, 2022 affecting Courseware, lasting 3h 16m. The incident has been resolved; the full update timeline is below.

Started
Nov 17, 2022, 12:50 PM UTC
Resolved
Nov 17, 2022, 04:07 PM UTC
Duration
3h 16m
Detected by Pingoru
Nov 17, 2022, 12:50 PM UTC

Affected components

Courseware

Update timeline

  1. investigating Nov 17, 2022, 12:50 PM UTC

    We are currently investigating this issue.

  2. investigating Nov 17, 2022, 01:35 PM UTC

    We are continuing to investigate this issue.

  3. identified Nov 17, 2022, 02:31 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Nov 17, 2022, 02:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 17, 2022, 04:07 PM UTC

    The implemented fix has resolved the issue. We will continue to monitor performance.